Shipping policy
Shipping Policy
Last updated: May 2026
Where We Ship
We currently ship to all states and territories within Australia.
Processing Time
Orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email with tracking details once your order has been dispatched.
Business days are Monday–Friday, excluding Australian public holidays.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, package weight, and dimensions. You'll see the exact cost before completing your purchase — no surprises.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Metro areas | 3–7 business days |
| Regional areas | 5–10 business days |
| Remote areas | 7–14 business days |
Delivery times are estimates only and may vary due to carrier delays or unforeseen circumstances.
Order Tracking
Once your order is shipped, you'll receive a tracking number via email so you can follow your parcel's journey.
Delays & Issues
We are not responsible for delays caused by the carrier, incorrect addresses provided at checkout, or circumstances outside our control (e.g. extreme weather, public holidays).
If your order hasn't arrived within the estimated timeframe, please contact us and we'll do our best to help.
Contact Us
Have a question about your shipment? Reach out at theandeanhome@gmail.com